• Could you outline the range of exterior services your company provides?

    Flat concrete cleaning (driveways,walkways,Porches,pool patios,decks) Exterior of residential homes from 1 to 3 stories (vinyl,brick and morter), Fences,decks,gutters,Dryer vent cleaning

  • Do you cater to both homeowners and businesses?

    Yes

  • In which geographical areas are your services available?

    Mooresville/Lake Norman its surrounding areas and Charlotte,NC.

  • Can you confirm your licensing and insurance status?

    Yes, We are a NC registered business and I carry General liability insurance. I’m also a google verified business for added customer security.

  • What is the history and experience of Jems Exterior Services?

    Jems has been in this business for many years starting in Miami,Florida and has a vast knowledge of industry practices and product solutions used throughout the professional exterior washing industry.

  • Is it possible to receive a no-obligation quote for my exterior project?

    YES, Free online quotes are always available including in person if requested.

  • What steps are involved in your estimation process?

    Starts with receiving a call, text or email. Customer advises of service needed and i return a quote for the services inquired by gathering property information.

  • What payment methods are accepted for your services?

    All major Credit Cards, Personal checks made out to Jems Exterior Services LLC. , Cash , Venmo and Cash App.

  • Are there any guarantees or warranties associated with your workmanship?

    All work is guaranteed to please and backed additionally by google for added customer peace of mind.

  • What is the best way to arrange a service appointment or initial discussion?

    Website, Email, Call or text.

  • What can I anticipate on the day your team is scheduled to work on my property?

    You can expect Jems to advise you 30 minutes prior to arrival that we are in route, Upon arrival you will be greeted by a professional team that will advise you of the work about to be performed, ask for permission to upload before and after pictures of our work on your home on our social media sites, advise you of measures we will take to safeguard your property from damage and how we will perform these tasks safely, advise you work has been completed and invite you to do a walkthrough to make sure we have met or exceeded your expectations prior to leaving. 

  • How does Jems Exterior Services maintain a high standard of quality in its work?

    By Staying abreast of new technology advancements, eco-friendly products, maintain professional power and soft washing equipment related to the exterior cleaning industry and by attending related training and conferences. Employee(s) are OSHA 30 trained by the owner who is osha 30 trained and was a former osha construction trainer.

  • What safety protocols do your teams follow during project execution?

    Pre task plan, Always wear proper PPE, Place safety devises to advise pedestrians of possible trip and noise hazards from our equipment. Always advise customers of any hidden hazards found on their property and have them eliminated prior to start of work.

  • Are client testimonials or references available for review?

    Yes, they can be found on google, jems website,social media and nextdoor.

  • What are the key differentiators that set Jems Exterior Services apart in the market?

    We are a locally owned and operated company committed to working safely, delivering quality workmanship at an affordable price with extraordinary customer service. Jems offers year round specials to new customers, Teachers and Seniors year round (with proof)and not just seasonally!